This actually happened to me (Lee) a couple of weeks ago but i wanted to get the outcome first before i posted this to you all.
It was Sunday July 12th at 8.10pm and the xBox One that i had placed on Gumtree had a biter. Seems legit and wants to pay with PayPal (note this is the first alarm bell you should be selling anything online and then having someone come and collect it in person). Perfect i was thinking, all paid up and then just waiting for him to come and collect it tomorrow.
After sleeping on it a bit, i was thinking what if he decided to dispute this with PayPal when i have handed this over and then not only have i handed it over but then loose the XXXX amount of money that he paid for it. I thought i needed to get some advice so called PayPal, and after a short call was reassured that he didn’t have a leg to stand on with his dispute as it was collected in person. With that i boxed up the console, 3 games and controller and waited for this guy.
an hour later message received, he was outside. Opened the door to this slim, tanned Mediterranean guy who must have been about 25. Struck up a bit of convo, he gave me the £11.00 (this was for the short fall in the fees that eBay took from the payment). He took the goods and went.
This is where is now gets interesting !!!
** PING **
Email from PayPal the guy picking up the console wanted a refund saying that he had purchased an iPhone and not an xBox One. Very long story short and another call to PayPal and it turns out i was not covered under the seller protection because he has collected it. Seething at this point i demanded the call listened to from earlier that day and then wanted a call back.
A week later and still nothing so again another call to PayPal and got through to the only Kevin in the claim and dispute team. What a top guy, he said he was giving the buyer 3 working days to provide evidence of the iPhone advert otherwise the funds would be returned to me and the case closed.
Well i started writing this article 10 days ago and have now been told that the information was correct but, oh yes there is a BUT. For the buyer to not have any protection he needed to have admitted it was for collection and where he has disputed and said that it was for delivery they have just taken his word for it!
But its ok, i have reported this to the Ombudsman Service, they believe they should have notified me of those clause. So i shall keep you posted over the next few months to see how this pans out.
**** UPDATE ****
After a call from PayPal i was given the £300 back plus £20 for inconveniences. So it does pay to know your rights and keep going with them.
I must say my experience of this (i had only just started to sell stuff online and was i guess a tad nieve to it all) has left a bitter taste in my mouth. If i could give anyone selling there stuff online to fund their trip of a lifetime. CASH ON DELIVERY ONLY !!!! Its the only real way to cover your back, and at least you then know everything should be ok.